62%
62% of phone calls to small businesses go unanswered — only 37.8% are answered by a live person, while 37.8% hit voicemail and 24.3% get no response at all.
62% of phone calls to small businesses go unanswered — only 37.8% are answered by a live person, while 37.8% hit voicemail and 24.3% get no response at all.
A Prestyj-curated statistic from the Missed Call & After-Hours Revenue Recovery dataset. Free to embed, quote, and cite under the CC BY 4.0 license — attribution to prestyj.com is required.
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<iframe src="https://prestyj.com/embed/stat/mcr-unanswered-call-rate" width="100%" height="260" style="border:0;border-radius:12px;overflow:hidden;max-width:640px" title="62% — 62% of phone calls to small businesses go unanswered — only 37.8% are answered b…" loading="lazy"></iframe> <p style="font-size:12px;color:#555;margin-top:4px">Source: <a href="https://prestyj.com/stat/mcr-unanswered-call-rate" rel="noopener">Missed Call & After-Hours Revenue Recovery — Prestyj</a></p>
Free to embed on any site — attribution back to Prestyj is required by the dataset license (CC BY 4.0).
How to cite
Prestyj. (2024). 62% — 62% of phone calls to small businesses go unanswered — only 37.8% are answered by a live person, while 37.8% hit voicemail and 24.3% get no response at all. (Original source: 411 Locals (study of 85 businesses across 58 industries, 30-day call monitoring)). Retrieved from https://prestyj.com/stat/mcr-unanswered-call-rate
Original source: 411 Locals (study of 85 businesses across 58 industries, 30-day call monitoring), 2024 (widely re-cited 2025–2026) · primary source
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